This policy explains what Neatwick collects, why, and what we do and do not do with it. It applies to our website, booking forms, customer account, and cleaner portal.
From customers: your name, mobile number, email, service address, home details you enter when booking (square footage, bedrooms, bathrooms), access and pet notes, and your service history. Payment card details go directly to our payment processor, Stripe. Neatwick never sees or stores your card number.
From cleaners who apply or work with us: your name, mobile number, email, city, work history and availability, background check results, signed agreement records including IP address and timestamp, and payment account details held by Stripe.
Automatically: basic technical information such as browser type and pages visited, used to keep the site working.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Neatwick does not sell, rent, or trade your mobile phone number or your SMS consent. Sharing is limited strictly to the service providers that deliver messages on our behalf, such as our messaging carrier, and those providers are contractually prohibited from using your number for any other purpose.
How you opt in. You opt in by ticking the text-message consent box on a Neatwick web form at neatwick.com. The box is unchecked by default and you must tick it yourself. Consent is not required to book a cleaning, request a quote, or use any Neatwick service, and declining changes nothing about the service you receive.
Message frequency. Message frequency varies based on your bookings and account activity. Customers typically receive between two and six messages per cleaning, covering confirmation, reminder, arrival, and completion. Cleaners typically receive between two and ten messages per week about available jobs, schedule changes, and payments.
Message and data rates may apply. Your mobile carrier may charge for messages you send or receive.
How to stop. Reply STOP to any Neatwick message to opt out of texts at any time. Reply HELP for assistance, or contact us using the details below. After you opt out we may still email you about bookings you have already made.
We share only what is necessary, only with providers that help us operate:
We do not sell your personal information. We may disclose information if required by law or to protect someone's safety.
Customer and booking records are kept while your account is active and afterward as needed for tax, warranty, and legal purposes. Signed cleaner agreements and payment records are kept as long as required by tax and employment law.
You can ask us to correct or delete your information, or ask what we hold about you, by contacting us below. Some records must be retained for legal and tax reasons. You can opt out of texts at any time by replying STOP.
Data is stored with access controls that limit each account to its own records. Card numbers and bank details are held by Stripe, not by Neatwick. No system is perfectly secure, and we cannot guarantee absolute security.
Our services are intended for adults. We do not knowingly collect information from anyone under 18.
If we change this policy we will update the version and date above. Continuing to use Neatwick after a change means you accept the updated policy.
Neatwick LLC, 7700 Windrose Ave, Plano, TX 75024. Text or call the same number that confirms your bookings, or email us at the address on your receipt.
See also our Terms of Service.