These terms apply to every cleaning you book with Neatwick. They are written to be read in five minutes. By checking the agreement box when you book, you accept them.
You save a card securely with Stripe when you book. Neatwick never sees or stores your card number. Nothing is charged when you book. Your card is charged after each completed clean at the price quoted for that visit, and you receive a receipt every time. Quoted prices assume the home details you provided (square footage, bedrooms, bathrooms) are accurate.
To reschedule or cancel, reply to any of our texts or use your account page.
Prices assume a home in normal maintained condition for the service booked. If your cleaner arrives and the condition materially exceeds the booked scope (for example, a first-time clean quoted as recurring maintenance), we will contact you with a revised quote before work begins. You can accept the new price or decline the visit; declining on arrival is treated as a same-day cancellation under Section 2.
If anything was missed, tell us within 24 hours of your clean and we will return to re-clean the affected areas at no charge. The re-clean is our remedy for quality issues; we do not offer refunds for work that can be corrected.
Neatwick carries commercial general liability insurance. If you believe something was damaged during a clean, report it within 48 hours with photos and we will make it right. Please secure cash, jewelry, firearms, and irreplaceable or sentimental items before your visit; we cannot accept responsibility for these or for pre-existing damage, or for items that were already broken, loose, or improperly mounted.
Cleans are performed by independent professional cleaners who partner with Neatwick. Every professional passes a background check before their first job. You agree not to hire, or arrange services directly with, a professional introduced to you through Neatwick, during your time as a customer and for 12 months after. If you would like to hire one of our professionals directly, contact us first; a placement fee of $2,500 applies.
Please make sure we can enter at the scheduled window (someone home, a code, or a lockbox) and that pets are secured. Our professionals may decline to work in conditions that are unsafe or unsanitary (biohazards, pest infestations, aggressive animals); if that happens we will contact you, and the visit may be treated under Section 2.
By providing your mobile number you agree to receive text messages from Neatwick about your bookings, including confirmations, reminders, arrival and completion notices, and service updates. You may also receive occasional offers from Neatwick. Consent is not a condition of purchase.
Message frequency varies based on your bookings and account activity. Message and data rates may apply. Reply STOP to any message to opt out at any time, or HELP for assistance. After you opt out we may still email you about appointments you have already booked.
We do not sell, rent, or share your mobile number or SMS consent with third parties for marketing purposes. See our Privacy Policy for details.
These terms are governed by Texas law. We may update them from time to time; the version you accepted applies to visits booked under it, and material changes will be posted here with a new version number. If any part of these terms is unenforceable, the rest still applies.
Questions? Text us any time — the same number that confirms your bookings.